Privacy Policy
Your privacy matters to pkok. This policy explains what personal data we collect, why we collect it, how we use it and the rights you have over your own information.
Your Privacy at a Glance
pkok is committed to handling your personal data responsibly. The six points below summarise the most important aspects of our approach. The full policy sections that follow are the legally binding text — please read them carefully.
1. Introduction
This Privacy Policy describes how pkok (referred to in this document as "we", "us" or "pkok") collects, uses, stores and shares information about you when you access or use the pkok platform at pkok.cam, register an account, make a deposit or withdrawal, or otherwise interact with our services. This policy applies to all users of pkok.cam, including visitors who have not yet registered an account.
By using pkok.cam you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not register an account or use our services. This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and pkok.
This Privacy Policy is written in English. In the event of any inconsistency between a translated version and the English version, the English version takes precedence.
2. Information We Collect
We collect information in three main ways: information you provide to us directly, information generated automatically through your use of our platform, and information we may receive from trusted third parties. The categories of information collected are described below.
Information You Provide Directly
When you register, verify your identity, make transactions or contact support, you may provide us with:
- Full legal name, date of birth and gender as provided during registration and KYC verification.
- Mobile phone number and, where provided, email address. These are used for account security, transaction notifications and, with your consent, marketing communications.
- Identity documents submitted for KYC purposes, including copies of national identity cards, passports and, where required, proof of address documents such as utility bills or bank statements.
- Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) used for deposit and withdrawal transactions. These are linked to your pkok account to enforce our same-name payment policy.
- Communications you send to pkok support, including chat transcripts, complaint submissions and feedback forms. We retain these to resolve disputes and improve service quality.
Information Generated Automatically
When you interact with pkok.cam, certain technical and behavioural data is generated automatically by your device and browser and is recorded by our systems:
- IP address, device type, operating system version and browser type. This data helps us identify fraud patterns, ensure platform compatibility and comply with geolocation requirements.
- Session data including login timestamps, pages visited, games played, bets placed, wager amounts and session duration. This data is used for account security, dispute resolution and responsible gaming monitoring.
- Cookie and similar tracking technology data. Please refer to the Cookies section of this policy for full details.
- Transaction logs including deposit amounts, withdrawal amounts, payment method identifiers, timestamps and transaction reference numbers. These are retained as required for financial record-keeping and fraud prevention.
Information from Third Parties
In certain circumstances we may receive information about you from trusted third-party service providers who operate as our data processors or partners:
- Identity verification providers who confirm the authenticity of documents submitted during KYC and provide a verification result (pass or fail) to pkok.
- Payment processors (including bKash, Nagad and Rocket gateway operators) who may share transaction confirmation data, including the sending wallet identifier and transaction reference, to allow us to credit deposits and process withdrawals.
- Fraud prevention agencies and sanctions screening services that may provide risk scores or match results against watchlists. This processing is required to protect the integrity of the platform and to comply with anti-money-laundering obligations.
3. How We Use Your Information
We use the personal data we collect for the following purposes. Each purpose has a corresponding legal basis, which is described in the next section.
- Account creation and management: to register your account, authenticate your identity at login, reset passwords and maintain accurate account records throughout your time as a pkok player.
- Identity verification (KYC): to confirm that you meet our minimum age requirement of 21 years, that you are who you say you are, and that your payment methods belong to you personally.
- Payment processing: to receive your deposits, process your withdrawal requests and maintain accurate financial records of all transactions on your account.
- Fraud detection and security: to monitor account activity for unusual patterns that may indicate fraud, collusion, bonus abuse, money laundering or account compromise. This monitoring is continuous and automated, with manual review triggered by high-risk signals.
- Customer support: to respond to your enquiries, resolve complaints and provide technical assistance. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.
- Responsible gaming: to monitor betting patterns for indicators of problem gambling, to enforce deposit and loss limits you have set, to process self-exclusion requests and to prevent re-registration by excluded players.
- Platform improvement: to analyse aggregated, anonymised usage data to identify technical issues, improve game lobby navigation, optimise page loading performance on Bangladeshi mobile networks and inform future feature development.
Marketing and promotions: to send you information about pkok bonuses, promotions and new features where you have opted in to receive such communications. You can withdraw your consent and opt out of marketing at any time — see the Marketing section of this policy.
4. Legal Basis for Processing
We process your personal data only where we have a valid legal basis to do so. The main legal bases on which pkok relies are:
- Contractual necessity: processing that is necessary to perform our contract with you under the Terms & Conditions — for example, processing your deposit to credit your account balance, or processing your withdrawal request.
- Legal obligation: processing that is required to comply with applicable law — for example, conducting KYC to verify player age and identity as required under anti-money-laundering obligations, retaining financial records for the legally required period, and fulfilling requests from law enforcement or regulatory authorities.
- Legitimate interests: processing that serves pkok's legitimate business interests where those interests are not overridden by your rights — for example, fraud detection and prevention, platform security monitoring, abuse detection and aggregated analytics for product improvement.
- Consent: processing that is based on your freely given, specific and informed consent — for example, sending you marketing communications by SMS or email. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.
5. Sharing Your Data
pkok does not sell, rent or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.
Service Providers (Data Processors)
We engage trusted third-party companies to perform specific functions on our behalf. These companies act as data processors under our instruction and may only use your data for the specific purpose for which they were engaged. Current categories of processor include:
- KYC and identity verification providers, who receive copies of your identity documents and return a verification result to pkok.
- Payment gateway operators (bKash, Nagad, Rocket, Upay), who process your deposit and withdrawal transactions and return confirmation data to pkok.
- Fraud prevention and anti-money-laundering screening services, who check your identity and transaction data against risk databases and sanctions lists.
- Hosting and infrastructure providers who operate the servers and databases on which pkok.cam and its data are stored. These providers are contractually bound to implement appropriate technical and organisational security measures.
Legal and Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, regulatory authorities, courts or other public bodies where we are required to do so by applicable law, court order or binding regulatory direction. In such cases we will disclose only the minimum information required and, where legally permissible, will notify you of the disclosure.
pkok will never voluntarily share your personal data with advertisers, data brokers, social media platforms or any other commercial third party for their own marketing or commercial purposes.
6. Cookies and Tracking Technologies
pkok.cam uses cookies and similar technologies to provide essential platform functionality, maintain your session state, detect fraud and, with your consent, measure the performance of our promotional campaigns. A cookie is a small data file placed on your device by a website when you visit it. Some cookies are strictly necessary for the platform to function; others are optional.
Cookie Categories We Use
- Strictly necessary cookies: these are required for the platform to operate and cannot be disabled. They include session authentication tokens, CSRF protection tokens and load-balancing cookies. No consent is required for these cookies.
- Functional cookies: these remember your preferences such as language setting, responsible gaming limit display and lobby filter state, so you do not have to reset them on each visit.
- Analytics cookies: these collect anonymised data about how visitors use pkok.cam (pages visited, time spent, error occurrences) and help us improve the platform. These cookies are only set with your consent.
You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using pkok's core features. Clearing functional cookies will reset your saved preferences.
7. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. The following retention periods apply as a general guide: active account data is retained for the lifetime of your account plus 5 years after closure; KYC documents are retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later; transaction records are retained for a minimum of 5 years from the date of each transaction; support communications are retained for 2 years from the date of the last communication in each case.
When data is no longer needed and no legal obligation requires its retention, we will securely delete or anonymise it. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for analytical and statistical purposes.
8. Data Security
pkok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers; encryption at rest for sensitive data fields including KYC documents and payment identifiers; role-based access controls so that only authorised pkok staff with a legitimate business need can access personal data; two-factor authentication for all administrative system access; regular security audits and penetration testing of our platform infrastructure.
Despite these measures, no system is completely immune from security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkok will notify affected users without undue delay and will take all steps reasonably within our power to mitigate the impact of the breach. If you discover or suspect a security vulnerability on pkok.cam, please report it immediately to our support team.
9. Your Data Rights
You have the following rights in relation to the personal data pkok holds about you. To exercise any of these rights, please contact pkok support using the details in section 14. We will respond to all valid requests within 30 calendar days. In some cases, we may need to verify your identity before processing a request.
To exercise any of the rights listed above, please email pkok support at [email protected]. We will acknowledge your request within 5 business days and aim to respond in full within 30 calendar days. Where a request is complex or you have submitted multiple requests, the response period may be extended by up to a further 60 days, in which case we will notify you of the extension and the reason for it.
10. Marketing Communications
pkok may send you promotional communications about bonuses, new games, seasonal offers and platform updates by SMS to your registered mobile number or by email where you have provided one. We will only send marketing communications where you have given your explicit consent to receive them, either during registration or subsequently through your account settings. We will never send unsolicited marketing messages.
You can opt out of all marketing communications at any time by updating your notification preferences in your account settings, or by contacting pkok support and requesting removal from all marketing lists. Opting out of marketing will not affect transactional and account communications, such as deposit confirmations, withdrawal notifications, security alerts and KYC requests, which are sent as part of the account service and cannot be disabled.
11. Children and Minors
pkok's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process requires users to confirm their date of birth, and our KYC process verifies age through official identity documents. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that data, close the associated account and return any deposited funds to the originating payment method.
If you are a parent or guardian and you believe your child has registered on pkok.cam, please contact pkok support immediately at [email protected] so that we can take prompt action to close the account and delete the associated data.
12. Third-Party Links
pkok.cam may contain links to third-party websites or services, including game providers' promotional pages. This Privacy Policy applies only to pkok.cam and does not cover the privacy practices of any third-party website or service. pkok has no control over and accepts no responsibility for the privacy policies or data handling practices of external sites. We strongly recommend that you review the privacy policy of any external site before providing your personal data to it.
13. Changes to This Privacy Policy
pkok may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or platform features. When we make a material change to this policy — meaning a change that affects your rights or the way we use your personal data in a significant way — we will post the updated policy on pkok.cam with a revised effective date and will notify registered users by SMS or, where an email address is on file, by email, at least 7 days before the change takes effect.
For minor changes — such as clarifications, corrections or updates to contact details — we will update the policy without individual notification, but will always update the version number and effective date shown at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how pkok handles your data.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact pkok's data support team. We are available 24 hours a day, 7 days a week and will acknowledge all privacy-related enquiries within 5 business days.
Support email: [email protected] (plain text — not a clickable link)
Ready to Play Responsibly?
Your data is protected and your privacy is respected at pkok. Explore our games or visit the FAQ for any questions about your account.