Responsible Gaming at pkok
Gambling should always be fun, controlled and affordable. pkok gives every registered player a full set of tools to stay in charge of their play — including deposit limits, loss caps, session reminders and self-exclusion.
Our Commitment to Responsible Gaming
pkok was built with Bangladeshi players in mind, and we take our responsibility to those players seriously. Gambling is an entertaining pastime for the vast majority of people who participate, but we recognise that for some individuals it can become problematic. Our responsible gaming programme is designed to give every player — whether they are a casual weekend bettor or a daily cricket betting enthusiast — the awareness, tools and support they need to keep gambling a positive part of their life.
We believe the best way to protect players is to be transparent about how gambling works, to make protective tools easy to find and easy to use, and to respond quickly when a player tells us they need help. Every responsible gaming tool on pkok is available free of charge to all registered players at all times, without needing to contact support first.
Bangladesh is home to millions of passionate sports fans and cricket supporters who enjoy the added excitement of following their favourite teams with a stake on the line. pkok is proud to serve that community — and equally proud of the commitment we make to ensure that the thrill of betting never comes at the cost of a player's financial wellbeing, family life or mental health.
Player Protection Tools
The following six tools are available to every pkok player directly from their account settings. No approval process, no waiting period — activate them instantly.
How Deposit Limits Work
Setting a deposit limit is one of the most effective responsible gaming actions you can take. A deposit limit caps the total amount of money that can be transferred into your pkok account over a chosen time period — daily, weekly or monthly. Once you reach your limit, no further deposits are accepted until the period resets.
Important: reducing a deposit limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the higher limit applies. This delay is intentional — it gives you time to reconsider any impulsive decision to raise your spend.
Loss Limits Explained
A loss limit works differently from a deposit limit. Where a deposit limit controls the money going into your account, a loss limit controls the net amount you can lose from your real-money balance over a set period. If your net losses across all games — slots, cricket betting, live casino, crash games and bingo — reach your chosen limit, pkok will prevent further real-money wagers until the period resets.
Like deposit limits, loss limits can be reduced instantly but can only be increased after a mandatory 7-day review window. We recommend setting a loss limit equal to the amount you are genuinely comfortable losing in one session — treat it as an entertainment budget, not as a target to reach.
Session Time Reminders
Time can pass quickly when you are engaged in an exciting cricket match or on a slot machine that is on a winning streak. Session time reminders are designed to break that flow periodically and give you a moment of conscious reflection. From your account settings you can set a reminder to fire after any of the following intervals:
- After 30 minutes of continuous play — a short, gentle nudge to assess your session.
- After 60 minutes — a stronger prompt showing your session duration and your net win or loss.
- After 90 minutes or longer — a full-screen notification reminding you that extended sessions carry higher risk.
When the reminder fires, you will always be given the option to continue, take a short break or end the session and close the app. No pressure — just information. The choice is yours, and making it consciously is the whole point.
Self-Exclusion
Self-exclusion is the most powerful tool in our responsible gaming toolkit. When you apply a self-exclusion, pkok immediately blocks all access to your account, suspends any active bonuses, and removes you from all marketing lists. There are two forms of self-exclusion available on pkok:
Once a self-exclusion is active, pkok staff cannot override or bypass it at any player's request during the exclusion period — not even if you change your mind. This rigidity is intentional and protects you from impulsive decisions made in the heat of the moment.
Is Your Gambling Still Recreational?
Answering the following questions honestly can help you gauge whether your gambling is still within a healthy range. If you find yourself answering "yes" to several of these, it may be time to use one of the protective tools above or to speak to someone.
- Do you sometimes spend more money gambling than you originally intended to?
- Have you ever borrowed money, sold belongings or missed bill payments in order to fund gambling?
- Do you find yourself gambling to try to recover money you have already lost?
- Has gambling caused stress, arguments or problems in your relationships with family or friends?
- Do you feel restless or irritable when you try to stop gambling or reduce how often you play?
- Have you tried to cut down on gambling but found that you could not stick to it?
If you answered yes to two or more questions, we encourage you to contact pkok support or to apply a self-exclusion or deposit limit immediately. There is no shame in seeking help — and acting early makes recovery significantly easier.
Recognising the Signs of Problem Gambling
Problem gambling does not always look the way people expect. It rarely involves dramatic scenes; more often it is a quiet, gradual escalation that the player themselves may not notice at first. The following are recognised warning signs that a gambling habit may be developing into something more harmful:
- Spending increasing amounts of time thinking about gambling, even when doing other activities.
- Gambling with money that was set aside for essential expenses such as rent, food or mobile recharge.
- Hiding gambling activity from family members, partners or friends.
- Chasing losses — placing bigger bets in an attempt to win back money that has already been lost.
- Gambling as a way to escape stress, anxiety, loneliness or difficult emotions rather than for entertainment.
- Repeatedly making promises to stop or reduce gambling but being unable to follow through.
If you recognise any of these patterns in yourself or in someone you care about, please do not wait. Use the self-exclusion or cooling-off tools in your account settings, or contact pkok support directly at [email protected]. Early intervention makes a real difference.
Tips for Keeping Gambling Fun
The overwhelming majority of pkok players enjoy gambling as a form of entertainment and never experience any problems. The following habits help keep it that way:
- Set a budget before you start and treat it as the cost of your entertainment — not as a stake you expect to win back.
- Only gamble with money you can genuinely afford to lose. Never use funds needed for household expenses, family obligations or savings.
- Take regular breaks during long sessions — get up, stretch, drink water and give yourself a few minutes away from the screen.
- Balance gambling with other leisure activities. Cricket matches, Eid celebrations with family, and evenings out in Dhaka or Chittagong are all part of a full life — gambling should be one slice of that, not the whole picture.
- Never gamble when you are feeling upset, stressed, exhausted or under the influence of alcohol. Emotional states impair judgement and lead to decisions you will likely regret.
- Remember that all casino games and slots have a built-in house edge and that outcomes are determined by certified RNG systems. There is no betting system, pattern or strategy that can guarantee a profit over time.
Protecting Minors
pkok sets a strict minimum age of 21 years for all registered players. During the account registration process, every applicant is required to confirm their date of birth. All accounts that pass initial registration are subsequently subject to KYC verification, which requires submission of a valid government-issued identity document. Any account found to belong to a person under the age of 21 will be closed immediately, all funds will be returned to the originating payment method and the case will be escalated to the relevant authorities where required by law.
If you share a device or mobile phone with younger family members, we strongly recommend enabling device-level parental controls and keeping your pkok login credentials private. Do not allow anyone under 21 to access your account, even to place a bet on your behalf. Account holders are responsible for all activity conducted under their login.
If you suspect that a minor has accessed a gambling site — whether pkok or any other platform — please report it to pkok support immediately at [email protected]. Protecting children from gambling harm is a shared responsibility.
Need Help? Contact pkok Support
If gambling is causing you distress, financial difficulty or relationship problems, please reach out to pkok's support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Our support agents are trained to handle responsible gaming requests with sensitivity and without judgement. When you contact us about a gambling concern, your request is treated as a priority and actioned the same day.
You can reach pkok support by emailing [email protected]. In your message, describe your concern briefly and let us know which tool you would like to activate — deposit limit, loss limit, cooling-off period or self-exclusion. Our team will apply it on your behalf immediately if you are unable to do so yourself from account settings.
Support email: [email protected] — available 24/7, Bangladesh Standard Time. This is a plain text address — not a clickable link.
Play Smart, Stay in Control
Have more questions about account safety or game rules? Our FAQ covers everything from deposits and withdrawals to bonuses and responsible gaming tools.